voice ai that books patients, not just answers calls.
Rivi built production voice ai for dental practices - connecting natural patient conversations with scheduling, clinic rules and the practice-management systems where the work actually happens.
real calls. measurable outcomes.
the agent can actually schedule.
ThirdVoice identifies what the patient needs, finds appropriate availability and can create the appointment directly inside the clinic’s practice-management system.
the scheduling layer can account for provider, appointment type, procedure codes, clinical notes, live availability and clinic-specific constraints.
every clinic works differently.
providers, operatories, treatment plans, consultation blocks, age rules, emergency workflows and booking patterns vary from clinic to clinic - even when they use the same software.
Rivi built scheduling intelligence that combines patient intent, live availability, PMS data and clinic-specific rules before taking action.
the hard part is making voice feel reliable in the real world.
real callers pause, interrupt, change their mind, speak through background noise and describe the same need in completely different ways.
the product was continuously tuned around real clinical conversations, not controlled demos.